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I gained most of my qualifications in higher education whilst studying at Poole High School, obtaining my BTEC first and national diplomas as well as NVQ levels 2 and 3 in business administration. To increase my knowledge and as part of my continued development I have studied further certificates whilst working for Hall & Woodhouse Ltd and have listed my achievements below, including the modules I have covered.
Microsoft Teams Essentials
Microsoft Teams Essentials
Qualified in the following modules: -
Microsoft Teams for End Users:
Introduction to Teams
Teams, Channels and Working with Files
Meetings and Office Integration
Microsoft Teams for Managers:
Introduction to Teams for Managers
Managing Teams, Channels and Tasks
Using SharePoint & Managing 365 Groups
Microsoft Teams for Administrators:
Introduction to Teams for Administrators
Managing Teams and Collaboration
Deploying and Managing Teams
Training Facility UK: Document Control from Principles to Practice
Training Facility UK: Document Control from Principles to Practice
Qualified in the following modules: -
Introduction to Document Control
Document Control Life Cycle
Document Control Strategies and Instruments
Document Versioning and Numbering
Document Templates
Quality Assurance and Control
Project Document Control
BTEC National Diploma in Business & Finance
BTEC National Diploma in Business & Finance
Qualified in the following modules: -
Managing and developing self
Working with and relating to others
Communicating
Managing tasks and solving problems
Applying numeracy, technology, design and creativity
Business Structures and Goals
Business Environment
Marketing Process
Physical Resources
Financial Resources
Human Resources
Administrative Systems
Innovation and Change
Business Information Technology
Personal Policies and Procedures
Behaviours at Work
Elements of Banking
Principles and Practice of Insurance
Administrative Support
Document Production
BTEC First Diploma in Business & Finance
BTEC First Diploma in Business & Finance
Qualified in the following modules: -
Managing and developing self
Working with and relating to others
Communicating
Managing tasks and solving problems
Applying numeracy, technology, design and creativity
Business Support Systems Level 1
Business Support Systems Level 2
Secretarial
Administration
NVQ in Business Administration Level 3
NVQ in Business Administration Level 3
Qualified in the following modules: -
Communication Systems
Researching and Retrieving Information
Reception
Arranging Travel & Accommodation
Preparing and Processing Documents
Processing Correspondence
Organising Work Schedules
Health and Safety at Work
Servicing Meetings
Office Resource Administration
NVQ in Business Administration Level 2
NVQ in Business Administration Level 2
Qualified in the following modules: -
Communicating Information
Data Processing
Processing Petty Cash and Invoices
Stock Handling
Mail Handling
Reprographics
Liaising with Callers and Colleagues
Health and Safety
Creating and Maintaining Business Relationships
Storing and Supplying Information
Information Processing
Telecommunications and Data Transmission
Reception
Text Processing
Audio Transcription
Arranging Travel and Meetings
Processing Payments
ISEB Foundation Certificate in IT Service Management
ISEB Foundation Certificate in IT Service Management
Key Objectives:
Align IT with Business Needs: Ensure IT services support and enable the business to achieve its goals.
Improve Service Delivery: Optimize the way IT services are designed, created, delivered, and supported.
Enhance Customer Satisfaction: Focus on user needs and ensure a positive experience with IT services.
Increase Productivity and Efficiency: Streamline IT processes and improve resource utilization.
Reduce Costs: Optimize IT spending and ensure efficient resource allocation.
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